Does the company disclose a policy that stipulates the existence and scope of the company's efforts to address customers' welfare?
YES. We are committed to meeting client requirements in a mutually fair and satisfactory manner. Through our subsidiaries, we aim to provide clients/consumers with superior quality products and services at a reasonable price.
Under our Code of Conduct and Business Ethics, our directors, officers and employees are mandated to:
• Treat customers and other stakeholders with respect, integrity and professionalism at all times;
• Deal with customers, suppliers, business partners, creditors and government representatives in a fair and reasonable manner; and
• Refer complaints of unfair, deceptive and fraudulent business practices of subsidiaries and affiliates to the Chief Compliance Officer.