2020 ASEAN Corporate Governance Scorecard

Level 1 PRIMARY CGS SECTIONS
C.1.1

Does the company disclose a policy that stipulates the existence and scope of the company's efforts to address customers' welfare?

Response

YES. We are committed to meeting client requirements in a mutually fair and satisfactory manner. Through our subsidiaries, we aim to provide clients/consumers with superior quality products and services at a reasonable price. 

 

Under our Code of Conduct and Business Ethics, our directors, officers and employees are mandated to:

 

• Treat customers and other stakeholders with respect, integrity and professionalism at all times;

 

• Deal with customers, suppliers, business partners, creditors and government representatives in a fair and reasonable manner; and

 

• Refer complaints of unfair, deceptive and fraudulent business practices of subsidiaries and affiliates to the Chief Compliance Officer. 

                  

Good Governance Department

Joseph D. Susa
Tel: (+632) 8888-3942
Email: [email protected]